According to @elevenlabsio, Conversational AI has been rebranded as ElevenLabs Agents, offering a unified platform for businesses to build, deploy, and manage conversational agents capable of voice, text, and actionable tasks across phone, web, and app channels (source: @elevenlabsio, Twitter, 2024-06-10). This strategic move reflects a broader focus on multi-channel automation and practical business applications, enabling enterprises to streamline customer service, automate workflows, and enhance user engagement through AI-powered agents.